Returns

RETURNS

It is so important to us that you love your new purchase! However, if the item does not suit/fit, we will provide a store credit to purchase another size, or another item. This has no expiry.

All returned items MUST be post stamped returned within 10 days of receipt.

  • Create an account if you don't already have one so we can issue your store credit. 

ALL ORDERS AND PRE-ORDERS ARE NON-CANCELLABLE. Please note this when placing your order. 

 Exchange/Credit

It is absolutely important to us that you are completely satisfied with your purchase that is why we offer a credit note only in cases which:

  •      The item does not fit you
  •      You don't absolutely love it
  •      Or you have simply changed your mind

Provided that:

  •      The item is unworn and in original conditions with all the tags still attached
  •       The item is returned to us within 10 days from delivery date
  •       We are notified via email that you would like to exchange an item 48 hours after receiving it
  • Orders placed with Afterpay are only eligible for a credit note unless proven to be faulty after inspection by our team. Visit Afterpay's refund policy here: https://www.afterpay.com.au/terms/  

*Sale items and swimwear are excluded.

*Customer must cover shipping fees for exchanges.

 

Refund

We treat every order with absolute care and pack them with precision and love to make sure they are in perfect condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund ore replacement provided:

  •    You notify us within 10 days from delivery date providing a description of the fault in your items along with pictures as proof
  •    Your claim of the faults have been reviewed and approved by our staff 

Please note:

Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.

 

SALE ITEMS:
Please take care when selecting our final sale items as there are strictly no exchanges or returns on sale items unless deemed faulty.

 

For all exchange and refund enquiries, please contact us at info@nouveauricheboutique.com

All returns are processed on Tuesdays!